




We acknowledge all referrals the same business day they are received. Initial assessments are typically scheduled within 3–5 business days, depending on the worker's availability and location. You will be notified of the appointment date and time immediately upon booking.
We work with WorkCover NSW / icare, all major CTP insurers, and life insurance providers. We are accredited with SIRA. Contact us to confirm your specific insurer or scheme.
We cover Newcastle, Lake Macquarie, Port Stephens and the Hunter Valley for mobile visits — including workplace assessments, home visits, and community gym sessions. Our Waratah and Raymond Terrace clinics service the broader region.
Yes, but if you don’t have one, we can make a request the doctor for referral on your behalf.
Every case receives fortnightly stakeholder updates (sent proactively — no need to chase us), structured monthly progress reports covering capacity upgrades, treatment response and any barriers, and active case-conference attendance with objective outcome data to drive clear decisions.
Exercise Physiologists (EPs) specialise in therapeutic exercise and functional rehabilitation — working to restore capacity, build strength and condition workers for their specific job demands. Where physiotherapy focuses on pain management and manual therapy, EPs focus on return-to-function and sustainable, measured return-to-work outcomes. Our EPs are all ESSA-accredited.

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